Customer Care

0 Item(s) - £0.00   
Your Basket has been updated!

SECURE ONLINE SHOPPING AT LUBNARAFIQ.COM

A padlock will be visible in the bottom right of your web browser, this means you are in secure mode – this should always be visible when entering personal or payment details. Being in secure mode means all your details are encrypted for increased security (128 bit).

We use advanced encryption so that your card details cannot be seen. We use the Secure Socket Layer (SSL) for all orders placed – this prevents you from inadvertently revealing any personal information.

We use your card details to process your orders and we will ask for them for every order placed. The three digit card signature code will be required to place an order – this ensures that your card cannot be misused.

Recommendation - Always close down your internet browser when you have finished shopping, especially if you use a shared PC. This will delete temporary Internet cookies from any sites that you may have visited and ensure other users do not see your personal details.

See our full Privacy Policy below for more details.

ADDITIONAL SECURITY

You can configure your web browser to tell you when your details are being sent and to warn if they are not being sent in a secure way, to activate this:

Internet Explorer - select OPTIONS on the VIEW menu and then click the SECURITY tab, ensure that all the warning boxes have been ticked

Firefox - select TOOLS then OPTIONS on the tools menu and then click the SECURITY tab, go into settings of the warning messages section - ensure that all the warning boxes have been ticked.

Online security is constantly evolving so, if you are using older versions of Internet Explorer (version 5 or older), we recommend you update your browser to a later version of IE in order to take full advantage of the improved security features.

You may download the latest browser version of Internet Explorer from www.microsoft.com. (lubnarafiq.com is not responsible for the content of external websites)

If you have any further concerns about security, please email us on info@lubnarafiq.com or call us on 07939 15 44 00.

See our full Privacy Policy below for more details.

SECURE PAYMENTS

Payments are accepted through our payment-processing provider PayPal by credit or debit card. We accept Visa, MasterCard, Delta, Switch, Solo and Visa Electron. Simply select the Credit or Debit Card payment option when completing the checkout form. You will then be taken to a secure PayPal payment screen, which displays the secure padlock icon at the bottom of the browser window. This indicates that you are on a secure encrypted page, where all your data is safe. Your payment details will be securely encrypted and cannot be read or accessed by anyone - and that includes us, we never see or have access to your card details at any time. For your additional security and peace of mind, we do not store credit card details nor do we share customer details with any 3rd parties.

See our full Privacy Policy below for more details.

PURCHASING ITEMS

To add an item to your shopping cart, click the "Buy Now" button. The item will be added to your basket. You will be taken to a PayPal page where a summary of your purchases will be displayed. At this stage you have the option to remove unwanted items from your shopping basket, if desired and the order total will automatically be recalculated. You will then need to enter payment and delivery details into the form and choose your delivery type, which will in turn calculate your delivery charges. Once you have completed the form click the "Submit Order" button. You will be asked to fill out and submit payment details (credit or debit card).Once your card payment has been accepted, a confirmation message will be displayed on screen and an order confirmation email will be emailed to you for your records.

DELIVERY & DISPATCH

All Goods will normally be delivered within 5 working days of receipt of order and your goods will be dispatched by a reputable courier company including TNT, FedEx, DHL, EPS or Royal Mail. Delivery of the Goods shall be made to your delivery address specified in the PayPal form. Please note that WE DO NOT DELIVER to PO Boxes, mail drop boxes or forwarding addresses of any kind. Please also note that we cannot guarantee delivery within these time periods.

RETURNS & CANCELLATIONS POLICY

Since under normal circumstances orders are processed on the same day as receipt of your order, we reserve the right not to accept cancellation of orders. Where cancellation is accepted, we reserve the right to indemnify you in full for costs incurred. The customer (i.e. you) will be responsible for the cost of shipping return items, unless the items are being returned due to a manufacturing issue.

COLOUR DISCLAIMER

Lubna Products firmly believes that all the customers who order online are aware that colours seen on a monitor will be slightly different as compared to the actual products ordered. It is practically impossible for us to replicate the same colours as seen on your monitor. A slight variation is considered as a normal practice as products have a tendency to reflect different shades of a colour under different light and medium.

SUSPICIOUS EMAILS

Lubna Rafiq Academy may send you emails from time to time but we would never send an email asking for your security information or log on details, or direct you to a web page that asks for this information. If you receive an email that appears to be from Lubna Rafiq Academy that you suspect is fraudulent, do not click on any links contained within the email or provide any credit card or log on details. Please forward a copy to info@lubnarafiq.com

PRIVACY POLICY

Lubna Rafiq Limited (including lubnarafiq.com) is committed to protecting your privacy. This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used. If you have any requests concerning your personal information or any queries with regard to our processing please contact us at info@lubnarafiq.com.
We do update this Policy from time to time so please do review this page regularly.
This Privacy Policy was last updated on 10/12/11.

Information we collect
lubnarafiq.com collects the details provided by you when you complete any form or mailing list registration on the lubnarafiq.com site, together with information we learn about you from your use of our service and your visits to our web site and other sites accessible from them. We do not store credit card details nor do we share customer details with any 3rd parties.

We may collect additional information in connection with your participation in any promotions or competitions offered by us and information you provide when giving us feedback or completing profile forms. We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

Use of your information and your preferences
We will use your information to provide and personalise our service and to detect and prevent fraud. We will also use your contact details to communicate with you. We may use your information to send you offers and news about Lubna Rafiq products and services or those of other carefully selected companies which we think may be of interest to you. We may contact you by post, email or telephone for these purposes.

If you do not want to receive commercial communications from us, please either email us at info@lubnarafiq.com with a subject line “Unsubscribe” or click the unsubscribe button at the bottom of any of our commercial emails to you. The link is always present within the footer of all of our commercial emails.

We like to hear your views to help us improve our service. From time to time, we may contact you by post, email or telephone to ask your opinions. Again, if you do not want to be contacted for this purpose, either email us at info@lubnarafiq.com with a subject line “Unsubscribe” or click the unsubscribe button at the bottom of any of our commercial emails to you.

We may use your information to verify your identity and prevent or detect fraud. In performing these checks your information may be disclosed to credit reference agencies, who may keep a record of that information. This is not a credit check and your credit rating will be unaffected.

Please note that there may be instances where it may be necessary for us to communicate with you, in any event, for administrative or operational reasons relating to our service.
Please let us know if the personal information which we hold about you needs to be corrected or updated at any time.

Security of your information
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.

We will store all the personal information you provide on our secure (password and firewall protected) servers. All electronic transactions you make to or receive from us will be encrypted using SSL technology.

Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.

Disclosures of your information
Your information may be passed to and used by all Lubna Rafiq companies. We will never pass your personal information to anyone else, except where we are required or permitted to do so by law, for any successors in title to our business and suppliers that process information on our behalf both in the UK and abroad. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.

Other web sites
Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Cookies
"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work on http://www.cookiecentral.com . lubnarafiq.com uses cookies for a number of purposes, for instance to help ensure the security and authenticity of registered users, to provide the mechanisms for online shopping and to enable traffic monitoring.

In addition, any visitor who has clicked on a lubnarafiq.com advertisement on another site that links to lubnarafiq.com will be sent anonymous cookies that will allow us to analyse advertising effectiveness and manage our relationship with affiliate sites.

Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to shop online at any of our stores or access any areas reserved for registered users.

Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser. As described above this will restrict the lubnarafiq.com services you can use.

Access rights
To obtain a copy of the personal information Lubna Rafiq LTD holds about you, please write with full details to us at: 175 Battersea High Street, London, SW11 3JS enclosing your cheque or postal order for £10 payable to Lubna Rafiq.

Phishing and Credit Card Fraud
The scam of phishing, so called because it entails putting out a lure or an invitation to 'hook' unsuspecting credit card holders, may come in the form of letters, emails or phone calls. Credit card fraud has increased exponentially around the world and criminals are becoming ever more inventive in a bid to gain access to financial details. It's estimated that billions of people globally have been affected by such scams.

A common phishing scam starts with an email message that says AOL, eBay, PayPal or any other well-known service with financial capability has encountered an error with the user's account. The email will contain a link that directs the user's Web browser to a Web site that, to all intents and purposes, appears authentic. Once you're on the fake site, you're invited to enter your logon name, password and possibly a credit card number - that's all they need to hijack your account.

There’s no reason for alarm. It's not difficult to protect yourself against this practice, but it takes a certain amount of discipline.

  • Never open an email if you don't know the source. It doesn't matter how tempting the subject line is, don't click on something if you don't recognise the sender. Make it clear to anyone who has access to your computer to follow this rule closely.
  • Never give your details out over the phone if someone calls claiming to be from your bank. Ask the caller for their name and contact details and call the bank to verify their details.
  • Upgrade your Web browser to safeguard your details. Be aware though that this is not a fail proof tactic and nothing can replace your own diligence.
  • Buy good virus protection software and make sure that it's upgraded on a regular basis.
  • When it comes to your credit card, be organised, be alert and be aware of the dangers. Read up on the latest scams to hit the internet and always question any form of communication about your card, no matter how safe the source appears. If anything appears suspicious, call the institution concerned before answering the communication.
  • For more information go to www.antiphishing.org

    This site, the Anti-Phishing Working Group (APWG) is the global pan-industrial and law enforcement association focused on eliminating the fraud and identity theft that result from phishing, pharming and email spoofing of all types.
    Please note: lubnarafiq.com is not responsible for the content of any external website.

    Security Advice
    lubnarafiq.com will never send you an email asking for personal information or requesting you log in to our website to validate your login details. Never respond to any message asking you to do this. Before deleting it however, please send us a copy. Click on the "Forward" button to attach it to a new email and send it to info@lubnarafiq.com. Please do not add any personal details before sending to us.